We are now a BBRA member!

We are delighted to announce that we are now a member of the British Bridal Retailers Association!

So what does this mean for you????

Firstly, you will be covered under the BRIDES ASSURANCE SCHEME.  Buy your wedding attire from us and your deposit is protected free of charge!  In addition your purchase will also be covered against theft and accidental damage until the time of your wedding.  Only BBRA members are offering their brides this service.
*Please note that your purchase is only protected when you collect your unique ref. number from us and you call the insurance company to register!*

Secondly, in an industry “first” we have also signed up to the following Code of Practice that guarantees the minimum level of service that you can expect when visiting one of our members. 
  

Code of Practice

   

Our customers are met with a warm welcome. 

Our advertising will be clear and truthful. 

Our merchandise will be clearly priced. 

Our customers will have accurate and adequate pre-contractual information allowing them to make informed choices. 

Our contracts are set out in plain language, are clear, fair and accurate.  Their terms will be fully explained, prior to any sale being agreed. 

There will be no high pressure sales techniques used. 

We will respond to all complaints promptly and make every effort to resolve them immediately.  

Our customer service will be of the highest standard, aimed at exceeding expectations. 

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We are committed to providing you with treasured memories of your dress buying experience.  Whatever your budget, we have the dress of your dreams and we are here to offer impartial, no pressure advice on this most important of decisions. 

Finally....you can also benefit from their unique Bridesmaids Measuring Service!

The British Bridal Retailers Association

Working together for you.